Refund policy

Risoncini™ Refund Policy

Because Risoncini™ products are perishable food products, we cannot accept returns once an order has been shipped, delivered, picked up, or otherwise transferred to the customer.

If your order arrives damaged, incorrect, missing items, or in a condition that appears unsafe or unsuitable for use, please contact us within 24 hours of delivery or pickup at orders@risoncini.com.

To help us review the issue, please include:

Order number
Full name on the order
Delivery or pickup date
Photos of the product, packaging, shipping box, label, and any visible damage or concern
A brief description of the issue

Approved refund or replacement requests are handled at Risoncini’s discretion. Depending on the situation, we may offer a replacement, store credit, partial refund, or full refund.

We are not responsible for issues caused by:

Incorrect shipping address entered by the customer
Failure to retrieve a delivered perishable order promptly
Improper storage after delivery or pickup
Customer preference after the product has been shipped, delivered, picked up, or prepared
Carrier delays outside our control, unless otherwise determined by Risoncini™

All refund and replacement requests must be reviewed and approved by Risoncini™ before any refund or replacement is issued.

For questions, contact orders@risoncini.com.